
RCM Challenge- EHR’s & Loose Documentation
The best EHRs don’t pretend paper is gone — they make sure loose documents are captured and available to coders
Welcome to IDESS, where over two decades of expertise in information management and governance converge with strategic alliances to redefine industry standards. Our longstanding partnerships with global technology leaders such as Ricoh, TruBridge Encoder(formerly TruCode), MasterControl, BizTech, INDICIUM, and Tungsten Automation enable us to deliver unparalleled service and solutions across Healthcare, Financial, Commercial/Industrial, and Life Science markets.
In a Healthcare, efficient patient care is paramount, digital transformation streamlines operations, reduces costs, and secures sensitive data, and ensures compliance. Our solutions for electronic health records, admissions, human resources, accounts payable, coding, and automated workflows allow healthcare providers to focus on what matters most – patient outcomes.
Commercial enterprises can leverage our AI and digital mailroom solutions to handle large volumes of invoices, delivery receipts, customer communications, ensuring timely and accurate responses that drive customer loyalty and cost reducts. QMS and MES solutions manage production compliance, quality and efficiencies.
Our commitment is to equip your organization with cutting-edge solutions that drive innovation, ensure quality, and streamline operations.
At IDESS, we’re not just about solving complex challenges; we’re about foreseeing and preparing for them. By aligning with the best —Fujitsu from Ricoh, TruBridge Encoder (formerly TruCode), Dolbey, MasterControl, BizTech Solutions, Indicium, and Tungsten Automation — we’ve established a foundation of innovation, reliability, and excellence that empowers businesses in Puerto Rico and Latin America to thrive in an ever-evolving digital landscape.
For over 25 years, IDESS has been the beacon of information management excellence. Our deep-rooted knowledge, coupled with our partners’ technological prowess, equips us to address the unique challenges of the regions we serve. We specialize in crafting solutions that enhance knowledge worker productivity, accelerate business process speeds, and cut down costs, ensuring that your business remains agile and ahead of the curve.
RICOH
Our collaboration with RICOH provides advanced scanners that serve as the gateway to a more organized, digital business environment.
TruCode
TruBridge’s TruCode medical coding software stands as a pivotal tool for enhancing coding outcomes in healthcare.
MasterControl
In partnership with Master Control, we ensure stringent compliance and quality management across all documentation processes.
BizTech Solutions
BizTech Solutions brings its expertise to optimize your business workflows and process automation, driving productivity and innovation.
Indicium
With Indicium, we offer tailored solutions that tackle complex data capture and management needs with finesse.
Tungsten Automation
Our alliance with Tungsten Automation allows us to leverage intelligent automation software that revolutionizes your approach to information governance.
We look forward to hearing from you and would be pleased to offer a free consultation based on your business needs. It’s been our business to discover the right technology that fits your exact needs.

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